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I. Refund/Rollover/Transfer Policy:
We recognize the future is always unknown for riders committing to a century ride months in advance. To help make the decision a little easier, Shadow Tour has implemented an innovative new policy. Beginning with the 2007 Salton Sea Century, we will offer all paid riders Refund, Rollover, and Transfer options. This policy recognizes that we all occasionally experience unexpected issues, injuries, hardships, and tragedies that impact our lives, and more specifically, riding plans. To institute a uniform process that helps distribute some of the risks of these unforeseen circumstances, riders will have the following options relating to their Shadow Tour and ST Promotion paid registrations:
1. General
a. Refund: Riders may request a refund of their Registration fee up to one month prior to the date of the event for a flat $30 fee, which will be applied to the net refund. Any ordered T-shirts or Jerseys are non-refundable and will be mailed to the rider at no cost. Optional post-ride meals are fully refundable. Any processing fees charged by Active.com are non-refundable. Refund forms must be mailed and postmarked not later than one month prior to the original event date.
b. Rollover: Riders may roll their exact Registration, T-shirt, Jersey, and Optional post-ride meals over to the next Shadow Tour/ST Promotions century ride on the calendar (next ride in calendar sequence). The cost of the rollover is $20 and may be requested up to one week prior to the date of the original event. The Rollover option is for a single use and may not be repeated at the next ride. All T-shirt, Jersey, and Optional post-ride meals roll to the next event in the same quantity and size as specified. Rollover forms must be completed, mailed and postmarked not later than one week prior to the original event date.
c. Transfer: Riders may transfer their exact registration, T-shirt, Jersey, and BBQ/food purchases to another rider at the same event for which they registered (same date). The cost of a transfer is $5 and may be done up to one day prior to the event. The Transfer may be done by mail or in person up to the Friday packet pick-up the day prior to the event.
2. Process: Link to Refund/Rollover/Transfer process (click here).
3. Summary:
It’s our intention to help riders get the absolute best price possible for all our rides by registering well in advance, while still providing some relief if plans unexpectedly change. As everyone knows, hosting large events are expensive projects involving permits, police support, remote portajohns, insurance, high fuel costs, volunteer expenses, charitable donations, and operational support.
As with most strong alliances, we think it’s fair that some of the risks associated with participating as a rider, and producing a large century ride as an organizer, be shared. This policy was created with three years of experience and rider input. We hope it meets most riders’ needs. We know, for sure, that anything we offer is better than the flat “NO REFUNDS FOR ANY REASON” policy of most rides in Southern California.
4. Updates (Jan 18, '08):
a. First and foremost, please follow the policy as written and respect its deadlines. Please don't call or email to insist on modifications. We literally close the books on each option exactly on time. Allowing exceptions is unfair to other riders who comply with the deadlines, and Shadow Tour should not be pulled inside of your hardship situation at the last minute. This entire policy is our genuine attempt to provide a fair-minded, staggered set of options to help riders when their plans change unexpectedly. But it's not meant to be a universal solution. Most other rides have a rigid "No Refund for any reason" policy. Because we feel that such a policy is too harsh, we created our own innovative solution. Although implementation of our more liberal policy is highly labor intensive, we plan to maintain it as long as riders don't abuse it. Over the past two cycles, only one rider, out of 50+ who used the policy, has aggressively insisted we modify the policy for their own unique situation. For now, we'll treat that as an extremely rare and misguided incident, so no changes.
b. Incomplete, illegible, and unsigned forms will not be processed, but will be returned to the rider for correction. Emailed and faxed forms will not be processed or returned. Forms postmarked after deadline dates will not be processed.
II. Standard ST Promotions Liability Waiver:
In consideration of acceptance of this entry, I hereby, for myself, my heirs, my executors and administrators, waive any and all rights and claims for damages I may have against all participating coordinating groups, and any individuals associated with this event, their representatives, successors and assigns, and will hold them harmless for any and all injuries and/or damages suffered in connection with this event. I have been warned that bicycling is a dangerous sport and that I must be in good health to participate in this event. I must obey all traffic laws and wear a helmet while participating in this event. In filling out this form, I acknowledge I have read and fully understand my own liability and do accept the restrictions. I further have read and accept the ST Promotions Refund, Rollover, and Transfer policy and all other event policies. ST Promotions will not be liable for undelivered emails due to spam filtering or any other cause for non-reciept of emails from any entity associated with the Salton Sea Century. Children under 18 years of age must have parent or guardian sign on their behalf.
III. General Registration Policies:
2008 Spring Stagecoach Century Registration
1. Ride takes place rain or shine, wind, heat, or cold
2. Refunds, Transfers, and Exchanges are permitted per Shadow Tour/ST Promotions Policy
3. Lunch in Shelter Valley is included (shorter distances may opt to have lunch at the finish)
4. “Post-Ride” pasta meals are $10 prior to the event, $12 day of event
5. Jerseys: Riders purchasing Jerseys by Feb 11, '08 will receive them at packet pickup. After
Feb 11. '08, riders purchasing jerseys will receive them in the 2nd Production Run in Jun, '08
6. T-shirts: All riders purchasing T-shirts will receive them at packet pickup
7. All riders register as individuals, online or by mail, this includes tandems, teams, and clubs
8. All riders select, in advance, the location for their included lunch: Shelter Valley -OR- Ocotillo.
Shelter Valley is the default meal location.
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