Refund/Roll/Xfer

Refund/Rollover/Transfer Process (Updated Nov 16, '09)

a.  Refund ($30):  Download Refund Form, see below, complete, sign and mail (no fax or email) to ST Promotions, LLC.  Must be postmarked not later than one month prior to the original event.

     2010 Stagecoach Refund Form:  Option no longer available
     Postmark deadline:  Dec 16, '09

b.  Rollover ($20):  Download Rollover Form and the Registration Form, see below, for the destination rollover event Form.  Both forms must be completee, signed, and mailed together (no fax/email) to ST Promotions, LLC.  Must be postmarked not later than two weeks prior to the original event.  This is a single use option, meaning a rollover can only occur one time per event registration.

    2010 Stagecoach Rollover Form:  Option no longer available 
    2011 Stagecoach Registration Form:  Option no longer available  
    Postmark Deadline:  Jan 2, '10  

c.  Transfer ($5):  Download Transfer Form and Registration Form, see below.   Both forms must be completed, signed, and mailed together (no fax/email) to ST Promotions, LLC.  Must be postmarked as indicated on the form, or processed in-person, not later than one day prior to original event.

    2010 Stagecoach Transfer Form:  Option no longer available
    2010 Stagecoach Registration Form:  Option no longer available

d. Processing Notes (Updated 1-19-10):

    1. First and foremost, please follow the process as written and comply with deadlines. Please don't call, email, or confront staff/volunteers insisting on modifications. We literally close the books on each option exactly on time. Allowing exceptions is unfair to other riders who comply with the deadlines.  Shadow Tour will not be pulled inside of your hardship situation at the last minute. This entire policy is our genuine attempt to provide a fair-minded, staggered set of options to help riders when their plans change unexpectedly. But it's not meant to be a universal solution. Most other rides have a rigid "No Refund for Any Reason" policy. Because we feel that such a policy is too harsh, we created our own innovative solution. Although implementation of our more liberal policy is highly labor intensive, we plan to maintain it as long as riders don't abuse it. In the past, numerous riders have aggressively insisted we modify the policy for their own unique situations.  We continue to treat these as rare and misguided incidents. We will not tolerate any form of aggressive/abusive language or actions. 

    2. Incomplete, illegible, and unsigned forms will not be processed, but will be returned to the rider for correction.  Emailed and faxed forms will not be processed or returned. Forms postmarked after deadline dates will not be processed or returned.

e.  Policy:  Link to Shadow Tour Refund/Rollover/Transfer Policy (click here).