a. Refund: Download Refund Form, see below, complete, sign and mail (no fax or email) to ST Promotions, LLC. Must be postmarked not later than one month prior to the original event.
2008 Spring Stagecoach refunds no longer available.
b. Rollover: Download Rollover Form and the Registration form, see below, for the next ST Promotions LLC event (in calendar sequence), complete, sign and mail (no fax/email) to ST Promotions, LLC. Must be postmarked not later than one week prior to the original event. This is a single use option, meaning a rollover can only occur one time per event registration.
2008 Spring Stagecoach Rollover no longer available
c. Transfer: Download Transfer Form, see below, and current event Registration Form, see below, (by transferee), complete, sign, and mail (no fax/email) to ST Promotions, LLC. Must be postmarked, or processed in-person not later than one day prior to the original event.
2008 Spring Stagecoach Transfer no longer available
d. Processing Notes (Updated 1-18-08):
1. First and foremost, please follow the process as written and respect its deadlines. Please don't call or email to insist on modifications. We literally close the books on each option exactly on time. Allowing exceptions is unfair to other riders who comply with the deadlines, and Shadow Tour should not be pulled inside of your hardship situation at the last minute. This entire policy is our genuine attempt to provide a fair-minded, staggered set of options to help riders when their plans change unexpectedly. But it's not meant to be a universal solution. Most other rides have a rigid "No Refund for any reason" policy. Because we feel that such a policy is too harsh, we created our own innovative solution. Although implementation of our more liberal policy is highly labor intensive, we plan to maintain it as long as riders don't abuse it. Over the past two cycles, only one rider, out of 50+ who used the policy, has aggressively insisted we modify the policy for their own unique situation. For now, we'll treat that as an extremely rare and misguided incident, so no changes.
2. Incomplete, illegible, and unsigned forms will not be processed, but will be returned to the rider for correction. Emailed and faxed forms will not be processed or returned. Forms postmarked after deadline dates will not be processed.
e. Policy: Link to Shadow Tour Refund/Rollover/Transfer Policy (click here).